Inboxes
Create and configure inboxes, forward customer emails, set up automatic replies, manage conversation statuses, and automatically close conversations.
Add an Inbox
Zaetoon Helpdesk includes two default inboxes: Inbox and Spam . You can create additional inboxes to organize customer conversations, configure email settings, and control which teams and agents can access them. Add an Inbox From your Helpdesk, clic...
Forward Customer Emails to Your Helpdesk
You can forward emails from your existing email account, such as Gmail, Zoho Mail, or Outlook, to your Zaetoon Helpdesk to receive and manage customer messages in one place. Set Up Email Forwarding in Zaetoon Helpdesk From your Helpdesk, go to Setti...
Automatically Close Conversations
You can automatically close conversations in your Zaetoon Helpdesk when customers don’t reply within a specified number of days. Automatic closing can be configured separately for each conversation status. Set Up Automatic Conversation Closing From...
Set Up Automatic Replies
You can automatically send an email to customers when a new conversation is created in your Zaetoon Helpdesk. You can customize the automatic reply message for each inbox. Set Up an Automatic Reply From your Helpdesk, go to Settings → Communication...
Configure Conversation Statuses
Conversation statuses help your team organize conversations, track their progress, and identify what needs attention. Zaetoon Helpdesk includes four default statuses: Open , In Progress , Waiting , and Closed . You can also create custom statuses fo...