Getting Started
Create your helpdesk, explore the Analytics dashboard, configure essential settings, and customize your helpdesk's information, branding, and knowledge base.
Create a Helpdesk
Create a Helpdesk in Zaetoon by configuring its basic information, setting up your primary admin account, providing business details, and completing your subscription. Get Started Sign in to your account from the main Zaetoon website. Click Dashboar...
Configure Helpdesk Basic Settings
Manage your Zaetoon Helpdesk’s languages, time zone, domains, agent display names, contact settings, and watermark visibility. From your Helpdesk, go to Settings → Helpdesk → Basic Settings . Languages, Time Zone, and Domains Under Helpdesk Settings...
Configure Helpdesk Information
Manage your Zaetoon Helpdesk’s information, including its title, description, keywords, contact details, and advanced customization options. From your Helpdesk, go to Settings → Helpdesk → English Information or Arabic Information , depending on the...
Customize Helpdesk Branding
Customize your Zaetoon Helpdesk’s appearance by adding your company logo, favicon, and brand colors for light and dark themes. From your Helpdesk, go to Settings → Helpdesk → Branding . Customize the Light Theme Under Branding , configure the follow...
Configure Knowledge Base Settings
Manage your Zaetoon Helpdesk’s Knowledge Base settings, including visitor access, live chat availability, custom domain redirection, and layout. From your Helpdesk, go to Settings → Helpdesk → Knowledge Base . Configure the following options: Enable...