Create and manage standalone knowledge base pages for product information, guides, FAQs, and other resources. Customize page content, manage publication status, and make pages accessible to visitors through your Knowledge Base menus.
Create a Page
From your Helpdesk, click the + Add in the top-right corner and select Page.
Configure the following page details:
- Title: Enter a title for the page.
- Direct Link: Set the page’s URL slug.
- Content: Write and format the page using the editor. You can insert links, images, videos, and tables.
- Knowledge Base: Choose whether to add the page to your English or Arabic knowledge base.
- Icon: Choose an icon for the page.
- Description: Enter a description displayed in the knowledge base and used as the page’s meta description for search engines.
- Keywords: Add relevant keywords for the page.
- Published: Enable this option to publish the page, or disable it to keep the page unpublished.
Click Save to create the page.
Edit or Delete a Page
From your Helpdesk, go to Knowledge Base → English → Pages.
Find the page you want to manage, open its options menu.
Select Edit to update the page’s content and settings. To delete a page, select Delete from its options menu.
Reorder Pages
From the Pages list, click Reorder, then drag pages into your preferred order. The new order is applied automatically.
Filter Pages
From the Pages list, click Filter to narrow down the displayed pages by Author or Status.
Select your filter criteria and click Search to display matching pages.