Knowledge Base
Create and organize articles, categories, and pages, and customize how visitors browse your knowledge base content.
Manage Categories
Knowledge Base categories help you organize articles by topic, making it easier for visitors to find relevant information. You can create, edit, delete, filter, and reorder categories in your Zaetoon Helpdesk. Create a Category From your Helpdesk, c...
Manage Articles
Knowledge Base articles help you share guides, answers, and useful information with visitors to your Zaetoon Helpdesk. You can create and manage articles, organize their display order, feature important content, and update multiple articles at once....
Manage Pages
Create and manage standalone knowledge base pages for product information, guides, FAQs, and other resources. Customize page content, manage publication status, and make pages accessible to visitors through your Knowledge Base menus. Create a Page F...
Customize the Home Page
Customise your Knowledge Base home page to help visitors find relevant information quickly. You can feature articles, display categories, and provide ways for visitors to contact your support team. From your Helpdesk, go to Knowledge Base → English...
Customize Menus
Organize your Knowledge Base navigation with links that help visitors find articles, explore resources, and contact your support team. The Primary Menu displays the main navigation links, while the Secondary Menu provides additional links to useful...