Use Contact Statistics to track contact activity, see how many contacts start new conversations, and understand how contacts are distributed across segments and tags.
From your Helpdesk, go to Reports → Contacts → Contact Statistics.
Contact Activity
The report includes two charts showing contact activity over time.
- Contacts: Shows the number of authenticated and unauthenticated contacts over time.
- Contacts Who Started New Conversations: Shows how many contacts initiated new conversations over time.
Contacts by Segment and Tag
The report also shows how contacts are distributed across segments and tags.
- Segments: Shows contact counts by segment, such as Leads, Customers, Trial Users, and VIP Customers.
- Tags: Shows contact counts by tag, such as Sales Inquiry, Follow Up, Product Demo, and Technical Support.
Contact segments and tags can be customized to reflect how your organization categorizes and manages contacts.
Select a Date Range
Click the calendar icon to choose a predefined period: Today, Yesterday, Last 7 Days, Last Month, Last Year, or All Time.
To specify a custom period, click the date range and select the start and end dates from the calendar.
Filter Contact Statistics
Click the filter icon in the upper-right corner, select Tags, and choose the contact tags you want to filter by. Click Search to apply the filter.
Export Contact Statistics
Click the export icon in the upper-right corner to open the report's print preview. Select Save to PDF as the destination to save a copy of the report.